We understand that your time is valuable and we make every effort to respond quickly to your emails and requests. However, due to the large number of messages we receive each day, we have implemented a processing time of 48-72 hours. We thank you for your understanding and we undertake to process your request with the greatest possible diligence.
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Your order
How can I pay?
Visa, Visa Electron, Mastercard, American Express and Apple Pay. For payment by debit card or American Express, payment will be made in real time.
For more information, please consult our general conditions of sale.
Can I accumulate promotional codes?
Our promotional codes cannot be combined. You can only use one code at a time.
If your code does not work, please contact us via our contact form at the bottom of the page so that we can resolve the situation as quickly as possible.
Can I modify/cancel my order?
Unfortunately, it is not possible to change the delivery address or delivery point once the order has been placed. We strive to prepare your orders quickly so that you can enjoy your items as soon as possible.
If you have made a mistake when entering your postal address, your first or last name, please contact us quickly by e-mail at the following address via our contact form.
How can I track the delivery of my order?
To track the delivery of your package, simply provide your tracking number that you received by email here and connect to our carrier's website to find out its status.
Delays caused by delivery services are not the result of our good will. Delivery costs cannot be reimbursed if deadlines are not respected by their services.
If your order has not arrived at its destination within 10 days in Metropolitan France, please contact us and the delivery services.
I did not receive my order
Delivery times apply once you receive a confirmation email from the delivery services attesting that your package is in their hands.
We are sincerely sorry for this inconvenience and we will resolve this small problem as soon as possible.
If you have not received your package although our carrier identifies it as delivered, please contact us via the contact form at the bottom of the page.
Delays caused by delivery services are not the result of our good will. Delivery costs cannot be reimbursed if deadlines are not respected by their services.
Your customer account
I can't log in to my customer account.
If your email address has been declined, please first check whether it is spelled correctly.
An automatic verification system is in place to validate your email address, ensuring that your order confirmation and shipping emails are received correctly.
If your email address is correct, but connection is still not possible, please contact us using the contact form at the bottom of the page.
I forgot my password.
If you forgot your password, don't worry! When you log in, click on “Forgot your password?” » then enter your email address so we can send you a recovery email.
Can I change my personal information?
To update your personal information such as your billing address or postal address, simply click on “Change addresses” in your personal space. You can then make changes and/or add a new address.
Is my information protected?
All personal information that you provide to us when placing your order or when creating your account will be used exclusively within the framework of our commercial relationship.
Under no circumstances will your information be communicated, shared or sold to third parties. In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data.
Return and refund
Can I return my order?
Only orders placed on www.kilkyparis.com are subject to returns or exchanges.
You have 14 days from receipt of your order to return the item(s) that do not suit you.
We guarantee a full refund for any item you are not completely satisfied with, provided it is returned to us intact within fifteen days of receipt.
Refunds will be made using the payment method you originally used when purchasing.
What are the procedures for returning my order?
You have 14 days to return your order to us for an exchange or refund.
Before returning your order, please complete the returns form.
Each return request is reviewed and must be approved.
Please note: It is imperative to return the items to us in their original packaging with all the accessories provided.
For more details, please see our conditions of sale.
- Return costs and risks are always the responsibility of the customer.
** In the event of loss of your package by the postal services, this will be your responsibility and cannot give rise to an exchange and/or refund.
Are my delivery costs reimbursed?
When you request a refund, delivery costs will not be refunded to you.
Télécharger votre Notification de retour.
Une fois votre demande de retour acceptée via notre formulaire de retour ( Formulaire de retour ), merci de télécharger et de remplir la notification de retour à glisser dans votre colis retour :